Van

Assurance
Insurance Coverage 1. The rental motorhome is insured against third party vehicles and property damage. 2. The insurance is valid in the following 32 European countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. a) The motorhome can only be driven in these countries, driving in other countries other than the ones mentioned above constitutes a violation of the agreement and We cannot be liable for any damage, malfunction or other issues that happen outside the countries where insurance is valid. b) You are liable for any reparation costs and/or relocation of the motorhome and any other administrative costs, charges, fees and fine(s) We incurred as a result of that unauthorized use. We have the right to charge You a penalty of 500€ (five hundred euros) for each day the motorhome is used in a country where the insurance is not valid. c) The motorhome is only insured covered during the contract stipulated duration. We cannot be liable for any damage outside the rental duration, You will be liable. d) You are responsible for any damage incurred while in possession of the motorhome, up to the amount of the security deposit. All the Insurance options and security deposit only cover the first accident, incident or new damage, not each rental. In case of more than one damage, incident or accident during the rental period, You are responsible for the full repair costs of each additional damage. To cover the costs of any possible damages, We will block the full amount of the security deposit on the credit card associated to You. e) If You breach any of the conditions of the clauses in the rental agreement, any insurance option will be voided, and You will be responsible for the total cost of all damages. f) Side mirrors and roof windows (skylights) are not included. g) Tyres and wheels are not covered under the insurance. Accident or Motorhome Damage In the event of accident or motorhome damage, You agree to the following procedures: 1) Immediately notify Us and police authorities of any accident, theft, robbery or another incident (s). 2) Take pictures and obtains names and addresses of all persons involved as well as witnesses, which can witness what happened. 3) Fill the accident report, together with other vehicles that may be involved. 4) You shall not leave the motorhome without taking all measures regarding its protection and safety. 5) You shall not take any responsibility or plead guilty, in the event of an accident that might hold Us liable. 6) Collect the accident report signed by all parties involved and the documents prepared by the police authorities, along with the motorhome keys, if retained (in case of motorhome theft) and send it immediately to Us. Otherwise, all insurances and coverage’s will expire, and You will be liable for all expenses. It is imperative that You notify Us immediately of any remedial damage so we can make immediate repairs upon return. Example mirror replacement, bumper damage, windscreen damage, wheel scratches, lens damage. Failure to notify Us of this type of damage will cause delay to the next customer and You will be liable for the cost of each day the rental motorhome is delayed or waiting for parts. Exclusions You acknowledge You are responsible for all costs of the following damages, irrespective of the Insurance that may have been taken. The damage identified below is specifically excluded from any Insurance Option: a) Any damage to the motorhome, when in breach of a clause in the contract. b) Any damage caused by wilful conduct, the influence of alcohol, drugs or any substance that reduces driving ability. c) Any loss/damages/stolen personal belongings. d) If You are careless or negligent behaviour of any kind or fails to abide by local road rules, resulting in damages to the motorhome, or third-party property. e) The cost to retrieve or recover the motorhome from any restricted area, submerged, trapped, or abandoned. f) The cost to replace keys, which have become damaged, lost, stolen, or locked inside the motorhome. g) Drivers not identified in the Rental Contract, or Drivers with a cancelled/expired driver’s license. h) For any cost associated with the incorrect use of fuel. i) All damages under the motorhome’s body or above the windscreen line if there is no collision with third parties. j) All damages caused by hitting an animal while driving.

Assistance routière
En cas d’immobilisation du véhicule suite à une panne ou un incident, vous serez pris en charge par l’assistance prévue par le loueur. Un numéro dédié vous permettra de joindre la compagnie d’assistance et vous renseignera sur les étapes de prise en charge.

Paiement sécurisé
Lorsque vous payez sur Yescapa, la rémunération du propriétaire du véhicule est conservée sur un porte-monnaie unique et sécurisé jusqu’au lendemain de votre départ en location. Ainsi, pas de mauvaise surprise, le propriétaire vous accueille le jour du départ pour préparer vos premiers pas avec son véhicule. Quelques jours plus tard, la rémunération arrive sur le compte bancaire du propriétaire.

Garantie au départ
Si vous ne pouvez pas débuter votre location en raison d’une panne du véhicule ou pour un motif lié au propriétaire, notre équipe vous proposera d’autres véhicules répondant à vos critères de voyage, ou vous serez intégralement remboursé.